Privacy Policy

We may collect:

• Identity & contact details — first and last name, email address, and mobile phone number (provided via our inquiry form or when you book).
• Booking details — selected session or package, preferred times, and appointment history.
• Session preferences — your stated intention or wellness goals shared with us.
• Communications — records of SMS, email and phone correspondence with you.
• Technical data — device type and browser information collected via website analytics to improve our site.

We use your personal information to:

• Confirm and manage your bookings and send appointment reminders by email and SMS.
• Respond to your inquiries and provide customer support.
• Apply complimentary session offers where applicable.
• Send you relevant offers (such as the Buy 5 Get 1 FREE pack) where you have consented.
• Improve our services, website and guest experience.
• Comply with our legal and regulatory obligations.

With your consent, we may send promotional SMS and email messages about sessions, packages and special offers. You can opt out at any time by replying STOP to any SMS, clicking unsubscribe in any email, or contacting us. We will action your opt-out request promptly.

We do not sell your personal information. We may share it with trusted service providers who help us operate our booking, messaging and customer management systems, under strict confidentiality obligations. We may also disclose information where required by law.

Your information is stored securely within our customer management system. We take reasonable steps to protect it from misuse, interference, loss and unauthorised access. However, no online transmission is ever completely secure.

Under the APPs, you have the right to access and correct the personal information we hold about you. To request access or update your details, contact us or submit a request via our inquiry form.

If you have any questions about this Privacy Policy or how we handle your information, please contact BEYOND VIBRATION at 227 Repeater Station Road, Springbrook, QLD 4213. You can reach Cristian Duque on 0413 570 544 or Marcia Brunner on 0433 251 858.